Can't send emails?

1. Open the account setting

Go to File and where it says 'Account Settings', click the dropdown and select 'Manage Profiles'.

A popup will appear, click the 'Email Accounts...' button. This will bring up the Account Settings popup.

2. Check the Outgoing mail server

Double click on your email address to bring up the settings for it.

Under the 'Server Information' section, ensure you have the 'Outgoing mail server' set to "jack.webdesigns.net.nz".

3. Check the Advanced settings

Click the 'More Settings...' button.

Then navigate to the 'Advanced' tab. Under 'Server Port Numbers', ensure you have in the 'Outgoing server' section, the port number set to "465" and encryption method set to "SSL/TLS".

4. Test the settings

Click 'OK' to confirm the advanced settings.

Then click the 'Test Account Settings...' button which will test the settings to make sure the account can send and receive emails.

If those tests are successful then you can 'Next' to proceed through the account settings and finish.
If one or both of the tests were unsuccessful please install TeamViewer on your computer and get in contact with us so we can have a look and fix the issue for you.